How to Create Re-engagement Email Sequences | Enji
< Small Business Marketing Questions & Answers

How do I create re-engagement email sequences for inactive subscribers?

Enji recommends creating re-engagement sequences for cold leads or customers who aren't engaging with your business anymore. These sequences should reintroduce your brand, provide educational content, and include a special offer to encourage engagement. If leads still don't respond, you can remove them to maintain a healthy email list.

Quick summary

The "Win Them Back or Let Them Go" Re-engagement Strategy: Inactive subscribers hurt your deliverability and waste your money.

  • Targeted Segmentation: Identify subscribers who haven't engaged in 3-6 months
  • Brand Reintroduction: Remind inactive subscribers what you do and how you help
  • Educational Content: Provide valuable information to re-spark their interest
  • Special Offers: Include compelling incentives to encourage re-engagement
  • List Cleaning: Remove subscribers who don't respond to maintain list health
  • Cost Management: Reduce costs on platforms that charge per subscriber

Longer Explanation

Let's talk about the elephant in the room—inactive subscribers who hang out on your email list like uninvited guests at a party. A re-engagement email sequence is similar to a lead nurture, but it's specifically for cold leads or customers who aren't engaging with your business anymore.

By segmenting these leads into a unique sequence, you can re-engage them with more specific, targeted content. Plus, if these leads still aren't engaging with you after your re-engagement efforts, you can remove them to maintain a healthy email list.

This is especially important if you're using an email platform that charges you based on the number of people on your list. Why pay for subscribers who never open your emails? If you're on a platform with subscriber-based pricing, list cleaning is definitely something you'll want to do regularly.

Your re-engagement sequence should start by reintroducing your brand and reminding subscribers what you do and how you can continue to provide value to them. Many people forget why they signed up in the first place, especially if it's been months since they've engaged with your content.

Provide educational content that re-sparks their interest. Share your best tips, recent success stories, or updates about your business that might catch their attention. Sometimes people go inactive simply because life got busy—not because they're no longer interested.

Follow up with a special offer that encourages them to engage with you again. This could be a discount, exclusive content, or early access to something new. Make it compelling enough to break through their inbox noise.

If subscribers still don't engage after your re-engagement sequence, it's time to let them go. Removing inactive subscribers actually improves your email deliverability because email providers favor senders with engaged audiences.

Example

Enji Tools

These are the Enji tools and capabilities that best address this question.

Clean Your List and Boost Your Results

Inactive subscribers are costing you money and hurting your deliverability. Enji's marketing education and content help you create compelling re-engagement campaigns that either win back inactive subscribers or identify who should be removed from your list. Keep only engaged subscribers who actually want to hear from you because a smaller, engaged list always beats a large, uninterested one.

Start for free
Marketing Strategy for Small Business IconEnji Digital Asset Manager